Refund policy
Last Updated: July 2026
At Saavone, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please review our return and exchange policy below.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must:
-
Be returned within 7 days of delivery.
-
Be unused, unwashed, and unworn.
-
Have all original tags, labels, and packaging intact.
-
Be free from stains, perfume, deodorant marks, or any signs of use.
Items that do not meet these conditions may not be accepted.
Exchange Policy
We offer exchanges for:
-
Size-related issues (subject to availability).
-
Products received in a damaged or defective condition.
-
Incorrect item received.
If your requested size is unavailable, we may offer an alternative product or store credit, depending on the situation.
Return Policy
Returns are accepted for eligible products that meet the conditions mentioned above.
Once the returned item is received and passes our quality inspection, your return request will be processed.
Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return or exchange:
-
Products marked as Final Sale or Non-Returnable.
-
Gift cards or promotional items (if applicable).
-
Items returned without original tags or packaging.
-
Products that have been worn, washed, altered, or damaged after delivery.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
-
Your order number.
-
Clear photos of the product.
-
Photos of the packaging (if applicable).
Our team will review your request and provide a suitable resolution as quickly as possible.
Refund Process
Once your return is approved and the product successfully passes quality inspection:
-
Refunds will be processed to the original payment method.
-
Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, Saavone will arrange the return or cover the applicable return shipping cost.
For all other eligible returns, return shipping terms will be communicated during the return request process.
How to Request a Return or Exchange
-
Contact our customer support team within the eligible return window.
-
Share your order number and the reason for your request.
-
Follow the instructions provided by our support team.
-
Once your request is approved, we'll guide you through the return or exchange process.
Need Help?
If you have any questions about returns or exchanges, our customer support team is always happy to assist you. We appreciate your trust in Saavone and are committed to making your shopping experience as smooth and enjoyable as possible.